The straight answer

An AI receptionist for your Miami business costs, with WebAI Miami, from $197 per month for chat reception, and from $346 per month if you also want it answering calls. The monthly fee is flat, in USD, and additional voice minutes have a clear rate of $0.30/min. Here is how the current offer breaks down:

Chat reception with Mia — the Plus plan: Plus Install from $997 setup + $197/mo if your current website is usable, or Plus Web from $1,497 setup + $197/mo if you need a new base website. Includes lead capture, a follow-up panel on your phone, and 3 months of active support.
Chat + phone calls — Sofia Lite add-on: +$149/mo on top of Plus, with 200 voice minutes per month and additional usage at $0.30/min. With Plus Install, the monthly total starts at $346/mo. Sofía answers when you can't, takes down the customer's info, and leaves the lead organized in your panel.
Full voice coverage with ongoing guidance — Premium: from $2,997 setup + $499/mo. Sofía answers with 500 minutes per month (additional usage $0.30/min) once your line is configured and tested, and it includes the internal copilot, reports, and priority support.
Not ready for AI yet? Starter, from $697 one-time (optional care +$79/mo), gets you a bilingual site with contact forms — but it does not include an AI receptionist. We say it plainly so you can compare without confusion.

No long contracts: you can cancel whenever, and if you leave, your leads, bookings, and conversations stay safe for 90 days in case you come back.

What you are actually buying

It's 11pm and someone searches "barber near me" or "dentist in Spanish in Miami." They find your business, land on your website, and ask a question. An AI receptionist is the layer that answers right then: it handles common questions in English and Spanish, captures name, phone, and intent, and guides the next step while the customer's interest is still high.

In practice it comes as two pieces you can hire separately:

Mia (chat): lives on your website, answers 24/7, and turns visits into consultation requests with complete info. When your own calendar is active, she can leave a confirmed booking right from the chat; if that calendar is not active yet, she leaves a consultation request with human follow-up.
Sofía (voice): answers the phone when you can't. She goes live once your line is configured and tested, with consent, and always with human follow-up behind her. She does not substitute your team — she takes the repetitive calls off their plate and leaves them the important ones.

The honest math: human, AI, or not answering

To decide well, put the three real paths on the table:

Full-time human receptionist: between wages, payroll taxes, and time off, in Miami one usually runs $35,000 a year or more — and covers a single 40-hour shift. Nights, weekends, and rush hours stay uncovered. The big advantage: human judgment and personal warmth no AI replaces.
AI receptionist: a flat $197 to $499 per month depending on coverage. It answers at midnight and on weekends, doesn't call in sick, and handles several conversations at once. Its honest limit: it doesn't make decisions for you; it captures, guides, and leaves the case ready for your team.
Not answering (the default option): the most expensive of the three, even though it never shows up in your books. Test it against your own habit: when you call a business and nobody picks up, do you leave a voicemail or dial the next one on the list? Most people dial the next one. Every missed call at rush hour is a customer who probably ends up with your competitor.

The fair comparison isn't "AI versus person": it's what the uncovered hours are costing you every month.

What each tier includes — and what it doesn't

Part of the price is knowing exactly where each plan ends. Here is what each level does include:

Plus ($197/mo): Mia in English and Spanish, lead capture, a panel on your phone with leads and bookings, an integrated blog, and 3 months of active support.
Sofia Lite add-on (+$149/mo): call reception with 200 minutes per month, once your line is ready and with consent. It does not include the internal copilot, the reviewed monthly report, or priority support — that's what Premium is for.
Premium ($499/mo): everything in Plus, Sofía with 500 minutes per month, an internal copilot that preps your day, booking notices by email, WhatsApp, or SMS when those channels are active and approved, and continuous guidance.

And here is what no standard plan includes, so nobody sells it to you as if it came built in:

A full CRM, deep integrations with other systems, and online payments: those live in Enterprise / Custom, as a project with a written scope.
Scheduled reminders that text days or hours before an appointment: those are quoted under Enterprise, case by case. What Premium does send is the booking notice at the moment the appointment is created, through the active channels.
Conversational WhatsApp AI and bulk SMS: only with prior regulatory approval and as a separate project.
Voice minutes without a cap: plans include 200 or 500 minutes per month, and additional usage is billed at $0.30/min. We would rather give you the exact number than promise too much.

Questions business owners actually ask

Does it really work in both English and Spanish?

Yes. Mia and Sofía answer in both languages and switch based on how the customer writes or speaks. For a Miami business that's not a nice-to-have: it's half your customers.

Does it book real appointments or just take messages?

It depends on your setup, and we tell you straight: when your own calendar is active, Mia and Sofía can leave a confirmed booking directly. If that calendar is not active yet, they capture a consultation request with complete info and your team closes the time slot with human follow-up.

What happens when the AI doesn't know the answer?

It doesn't make one up. It's instructed to recognize its limits: it captures the name, contact, and reason, lets the customer know the team will follow up, and leaves the case organized in your panel. Medical, legal, or sensitive questions always go to a person.

Is there a long-term contract?

No. Billing is month to month and you can cancel whenever. If you do, your leads, bookings, and conversations stay safe for 90 days in case you come back.

What if I go over the voice minutes?

Additional usage is billed at $0.30 per minute, both on Sofia Lite (200 minutes included) and Premium (500 minutes included). If you go over every month, another tier probably fits you better — and we review that with you in the consultation, with your real volume.

Does voice work for any business from day 1?

Not always, and we would rather say it before charging you: Sofía goes live once your line is configured and tested, with consent and human follow-up behind her. If your case is not ready for voice yet, we start with chat and review it together in the consultation.

How long until it's up and running?

We won't promise a pretty date just to close the sale. We deliver when the material is ready and done right, and that also depends on your starting point: existing or new website, content, phone line. In the consultation we give you an honest picture for your case.

Next step

If you want the full breakdown of each plan, it's published on our pricing page — the same numbers as this guide, with no secret phone-only version. And if you'd rather map it to your business, request your free consultation: tell us how you work today and we'll reply within 1 business day with a clear recommendation, no hard selling.